A website is a digital face that can belong to a company, a person or an idea. I can’t think of anything more creatively satisfying than giving it voice and character.
Blogging is my beloved ugly leather couch. It's where I feel most comfortable chiseling away at piles of information to reveal a thought worth sharing.
If my years as a Product Copy Lead had taught me anything, it’s how to write succinct instructions that don't annoy people with short attention spans when all they want to do is use an app.
Help Centers and FAQs are often neglected and abused, like garages and storage boxes. When I see one in critical condition, I immediately get into Marie Condo mode.
