DIRECTV Help Center
When your Help Center needs help, it's time for a major cleanup. I updated the taxonomy and sorted through hundreds of questions.
Some FAQs needed organization, some needed images. Most needed common sense.
Once we launched the new Help Center, the customer satisfaction score shot up almost immediately.
DIRECTV Pattern Cloud
I have never met a shared drive that didn’t give me instant anxiety. So when our bi-coastal UX/UI team had decided to switch to a searchable file repository, I was happy to help.
This internal project was just as important as my customer-facing work, directly contributing to the team's efficiency and success.
4K Launch
DIRECTV was one of the first major providers to offer movies in 4K, but there was some confusion about how to watch them.
I teamed up with Customer Care to get a list of most common questions and provided contextual answers throughout the site.
